Potholes Remain a Problem for Memphis Streets

Potholes Remain a Problem for Memphis Streets

Potholes are a big problem for those driving in the Bluff City. The good news is the Memphis City Council awarded the Division of Public Works an additional $4 million to repave city streets. But officials say they need you to report the potholes.
MEMPHIS, TN (localmemphis.com) - Potholes are a big problem for those driving in the Bluff City. The good news is the Memphis City Council awarded the Division of Public Works an additional $4 million to repave city streets. But officials say they need you to report the potholes.

Dwan Gilliom with the Division of Public Works said most complaints are coming from the Hickory Hill area; crews are currently working to fix those streets.

When they're not responding to requests or complaints, they're combing the city looking for other potholes to fill.

"When I was driving I actually, I think I was going down Union [Avenue] and I hit a pothole and my whole back window shattered," said Sanderlin Hardaway. "They're ridiculous here in Memphis."

Potholes are a growing problem in the city. Most are caused by rain and cold weather. The age of the pavement is also a problem.

The city says people have options and don't have to run over the same pothole day after day.

Gilliom stated, "All complaints from the community now have to be routed through the city's 311 center. That was the whole purpose of it. We're able to track progress, productivity and everything else as a result of the 311 center."

An average of 50,000 potholes are filled each year but only 13,000 are reported from the public.

People can also download the City of Memphis iPhone app to report the location of a pothole, but people aren't doing that. On Wednesday, only one complaint came in from the app.

"We do a pretty good job of locating and filling potholes from one year to the next. I've looked at what some of the other cities are doing, the same size of Memphis, and were averaging 50,000. That's a lot more than what cities are doing with a much larger compliment than what we have here at public works."

State routes are a problem as well. They include 3rd Street, Shelby Drive, and Germantown Parkway. Those routes all need to be resurfaced. The city says it is not responsible for those areas, but will continue to repair potholes there anyway.

To report a pothole to the City of Memphis, call 311 or 636-6500.

You can also download the city's iPhone app at: http://itunes.apple.com/us/app/smart-gov-app-memphis/id499903739?mt=8


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