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Memphis News & Weather | Memphis, TN | WATN - localmemphis.com

Local Scam Alert: Fake MLGW reps demanding money & threatening cut-offs

A Local Scam Alert: Someone is calling MLGW customers and threatening to cut off utilities if they don’t receive bill payments immediately. Both MLGW and ...

MEMPHIS, Tenn. (localmemphis.com) – A Local Scam Alert: Someone is calling MLGW customers andthreatening to cut off utilities if they don’t receive bill paymentsimmediately. Both MLGW and the Better Business Bureau are putting out warnings.

The Better Business Bureau has received 8 complaints frompeople in our area in the last 24 hours.

“People have reported getting calls that are robocallsor a recorded message or a live person. The caller threatens to turn off yourutilities within 30 minutes if you don’t make immediate payment over thephone,” says BBB Spokesperson Nancy Crawford.

Crawford says in some cases the scammers are spoofing callsto make it look as if the call is really coming from a legitimate MLGW customerservice number.

“They are going to ask for banking information, creditcard, debit card. If you refuse to give that information, they may ask you togo buy a prepaid gift card and call them back with that information,” saysCrawford.

When people refuse to pay, Crawford says the scammers getrude and begin cursing.

While MLGW mails cut-off notices to customers and usesauto-dialers alerting them that payment must be made by a certain date to avoidcutoff, the company will not call customers demanding payment over the phone.

MLGW says if you get such a call, hang up the phone andnever give out personal information.

Crawford adds summer is prime for this type of scam. It’s hotand people fear not having power and air condition. The Better Business Bureausays there have been 42 scam reports like this nationwide.

“It’s hot. Nobody wants to be without their airconditioner right now because our temperatures with the heat index cantypically get over 100 in the Memphis, so people want to make sure their air isnot cut off,” says Crawford.

Luckily none of the people from our area who reported thisto the Better Business Bureau fell for this scam, but we’re told othershave.