Latest figures show the City of Memphis is continuing to improve it’s 911 performance.
For the month of September, the city answered 911 calls, on average, in just more than 32 seconds. That’s a 30% improvement for the same time period a year ago.
City leaders, however, admit that’s still not good enough. That’s why they are launching new 911 campaign.
The national standard to answer 911 calls is 20 seconds. That’s the goal Memphis is trying to meet.
Reducing the time it takes for a Memphis dispatcher to pick up a 911 call has been a hot topic and something the current administration has been working on.
Last month, Memphis Chief Operating Officer said, “We are making progress but clearly it’s not fast enough for us.”
The city is launching a new education campaign to inform residents where to call for help. It’s called ‘Make The Right Call’
Public service announcements like this will be playing along with other outreach efforts.
“If it’s life threatening, of course, call 911. But 211 and 311 can also get you the service lines you need to get you help,” said Allison Fouche with the City of Memphis.
The city estimates 30% of the calls to 911 are non-emergency calls, which is why officials want to educate residents to call 211 if they need health and human services help.
“If your mother has Alzheimer’s or you need to find the local food panty or you have become homeless, 211 can connect you with the services and get you the help you need.”
311 for other city services.
“If you don’t know where to call, 311 is the number to call for city service–if you need a new trash can, if you have a dog running loose, if you have a noise complaint, because that’s not really an emergency,” explained Fouche. “We don’t have to call 911 for everything. We have other numbers that can assist our citizens.”
The hope is this campaign will educate citizens to make the right call and use 211 and 311, which will in turn reduce the time it takes for dispatchers to answer 911 calls during true emergencies.