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SAWS will resume disconnections in October

Customers can keep taps turned on by setting up payment plans in advance.

SAN ANTONIO, Texas — Editor's note: The above video was originally published on April 26.

Utility disconnections will be starting again soon. SAWS said it will resume cut-offs at the beginning of October. The water utility stopped shutoffs for nonpayment in March 2020 because of the pandemic.

SAWS said not to wait to contact the utility if you are at risk for disconnect. Customers with overdue bills who set up payment plans will avoid getting their water cut off.

The utility said it has several payment options, plus it can connect customers who qualify with assistance programs. Options include dividing the entire account balance into equal monthly payments or other payment options can be discussed by calling (210) 704-7297. Call (210) 233-2273 to see if you qualify for a need-based assistance program.  

Customers will get this insert with their July bill detailing the disconnection plan, payment plans, and available assistance.

CPS Energy said it has not yet set a date for power disconnects to resume. The electric utility said it would give customers 30 days' notice before cut-offs begin.