MEMPHIS, Tenn. (MLGW Release) – Memphis Light, Gas and Water Division has received reports of scammers spoofing MLGW’s number to call and demand customers buy a Green Dot card or have utility service disconnected.
While MLGW mails cut-off notices to customers and uses auto-dialers alerting them that payment must be made by a certain date to avoid disconnection of service, MLGW representatives do not personally call a customer to request payment.
If you get such a call, you are urged to do the following:
- Hang up.
- Never give out personal financial information over the phone.
- Call the MLGW Customer Care Center at 901-544-6549 if you have any concerns.
- Report it to your local police station if you have been scammed.
- Go to any of the five MLGW community business offices and speak with a credit counselor if you have problems paying your utility bill.