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TDOT launches new hotline for drivers to report roadway safety hazards

The hotline will allow drivers to report potholes and other maintenance issues that may be considered a roadway safety hazard.

KNOXVILLE, Tenn. — The Tennesee Department of Transportation is launching a new hotline for drivers to report roadway safety hazards.

The new hotline number is 833-836-8349. The call center operates Monday through Friday from 6 a.m. to 6 p.m. Callers on the holidays, weekends or after hours can leave a message or call back during business hours.

The call center agent will ask the driver a series of questions and submit that information through TDOT’s online maintenance work request form.

“We all know it’s been a terrible year for potholes and here at TDOT we are always looking for ways to improve our customer service,” Commissioner Butch Eley said. “For the citizens, this hotline will give them another convenient way to report maintenance problems on our interstates and state routes. For TDOT, this centralized way of receiving, processing, and tracking information will enhance our operations.”  

It is important for drivers to remember Tennesee's Hands-Free Law when calling the hotline. If a driver prefers to submit an online form about a pothole or any other roadway maintenance issue, they can visit the TDOT website. 

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