Local I-Team: BBB issues warning about two Mid-South apartment complexes

Local I-Team

MEMPHIS, Tenn. (localmemphis.com) – The Better Business Bureau of the Mid-South is warning consumers about two local apartment complexes it says has a long history of unanswered and unresolved complaints from tenants.

One is in Memphis, the other in Mississippi. Both have a disturbing pattern of not making repairs, according to the BBB. Both of the apartment complexes have an “F” rating from the Better Business Bureau.

“I have trouble with my air and heat. It’s been out every day since April of this year and they still haven’t come and fixed it,” said one renter who wanted to remain anonymous.

She lives at the Legacy at Westwind Apartments in Horn Lake, Mississippi. According to the Better Business Bureau, the complex had 11 complaints in the last 12 months.

The BBB says Eden at Watersedge has had 32 complaints in the last 3 years. Renters at both places have the same types of complaints.

“In some cases, the repairs were not made at all. In some cases, the apartments were not move in ready when the tenants moved in. When they looked at an apartment and they did their walk through, they saw an apartment that was unsanitary, that hadn’t been cleaned, and they were told all that would be taken care of. But it wasn’t,” said BBB spokesperson Nancy Crawford.

We tried to talk to management at both places, but no one was available for an interview.

“We feel like it’s our duty to inform the public that these companies are not responding to complaints,” said Crawford.

The BBB says don’t move into a complex based on pictures on the internet. They may be old and not show the current condition of the property. Also, research a complex and its owner before signing the lease.

Finally, “do a walk through. Make sure things look right and if they don’t, create that punch list of what needs to be done before you move in. And if it’s not done, address it with the landlord in writing,” said Crawford.

After the warning went out, the property management company that handles both complexes called the BBB asking for copies of all the complaints. We’re told those complaints are now being reviewed by the property management company.

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