Change Made In MLGW Cutoff Procedure

Local News

A long time policy that would give people a break on getting power shut off during the weekend has changed.

For years Memphis Light, Gas, and Water would not shut customers off if they were behind on their bills from Friday night until Monday morning.

It was because there was no way to process payments.

There is now, so the word is pay up or the lights go off.

Some city council members do not like the idea at all.

“If a person wants to make a payment on a Saturday or a Sunday, we have 220 different locations where they can do that, as well as payment by phone or by the internet,” Jerry Collins of Memphis Light, Gas, and Water said.

Collins told city council members that once there is a payment, power will be restored within 45 minutes.

He did not tell city council members that no matter how great all these technological advancements are, there are still deadlines.

“Every day of the week we reconnect customers between 7:00 a.m. and 11 p.m. If you wait until 10:45 in the evening to make your payment, it is likely you might not be reconnected the same day,” Collins said.

City council woman Janis Fullilove had questions about this new policy, but she was not at the meeting.

Newly elected council member Jamita Swearingen made it clear she did not like the new policy at all.

“There are individuals that pay at 5 and 6 o’clock in the evening and because of the scheduling of those who do the reconnecting, they’re unable to get these services reconnected. That he did not say. I have neighbors and constituents that have concerns about that,” Swearingen said.

Not a lot of folks on city council are happy about this and you will probably hear more about it.

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