MEMPHIS, Tenn. (localmemphis.com) - In a city where so many people are trying to bring in new business, iQor is an established company.
By the way, they call their South Memphis building the depot.
"We've had this depot here for many years," says telecommunications general manager Marty Letho. "We've been repairing products and what we're doing now is, we are opening up a technical support center in the depot."
This is what they've decided to cut the ribbon for. It's not for a new business, but a new phase of an already established business. They will now be the people who represent various companies you call when you have product problems.
"Our employees are dedicated to those telecommunications companies," says Letho, "... and they represent the company with their products and services. You would not know it was us. In fact, we would not tell you it was us on the phone."
More than 3,000 people work there, and this is the first time the company has taken a repair facility and added a telecommunications section. Customer service agents will get the info, and you will get the benefit, at least that's what the big boss says.
The iQor Chief Operating Officer Gary Praznik says this is a big deal for the company, and its customers because "...the more information we can arm our agents with, the more successful they are, the fewer times that a device leaves your hands, which is a horrible customer experience."
They came to Memphis because Memphis is a transportation hub, and officials still thank them. Shelby County Trustee David Lenoir stood in for Mayor Mark Luttrell, who couldn't make the event.
"I want to say thank you," he told company officials, "... for making the choice to make this continued investment."
A lot of things iQor does is on the hush hush. For example, they won't tell you who their clients are. They kept us from taking pictures of their equipment. One thing is for certain, however. When there is a company expanding, and one hundred new jobs have been created, in Memphis, that's important.