Range USA customers demand refunds following unannounced closing

Local News

MEMPHIS, Tenn. (localmemphis.com) — Range USA customers are frustrated after Range USA unexpectedly closed its doors.

The well-known gun range was open for over a decade. Now, people who bought memberships want refunds.

“We bought it because we just started coming and we really enjoy it, and thought we’d save some money,” said customer Jessica Smith. “But now we’re out that money because nobody contacted us.”

Smith says she was not contacted by e-mail or phone. She purchased her $250 membership at Range USA last month.

A notice posted on the front door read in part, “It’s been an amazing 16 and a half years, but as they say, ‘All good things must come to an end.'” No reason for the closure was given.

“I was mad, I was very mad,” Smith said. “Just for the simple fact that we work hard for that money.”

In the hour Local 24 News was on the property, at least 15 people walked up to find the doors locked.

Tennessee records show the corporation is still active, but the Better Business Bureau lists it as out of business, suggesting customers with disputes can seek legal advice.

“You have to prepare for those things and be solvent to get through the rough times,” said Angie Smith, who bought gift certificates for her husband.

Most online reviews are positive about the company. A source told Local 24 News the closure wasn’t a surprise and that the company has been underwater for a while.

Customers say Range USA has not answered calls or emails. The business also deleted its Facebook page. The Jackson location’s Facebook page is also down.

Local 24 News reached out to the owner but have yet to hear back.

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