MEMPHIS, Tenn — Neighbors in South Memphis are having some trouble getting their mail. From tax documents and banking information to a computer, all were dropped off at a different address than what was written on the item.
Some said it’s been about a month; others said at least a year. The issue is impacting the 38109 zip code, particularly on Ruth, Alice, Anna and Walnut Hill Dr.
The issues are so consistent that neighbor Katherine Hall has become an unofficial delivery person to make up for the postal service mistakes.
“There were several packages that came to my house of other neighbors that I know, so I will take the packages and the mail to their residence,” Hall said.
Shirley Stewart does the same when she can.
“If it’s close in this block, I’ll take it to them, and if not, I’ll put it back in the mailbox,” Stewart said.
Resident Clyde Bell said he also puts mail that is not his back into the mailbox.
USPS is aware of the issue and sent ABC24 this statement:
"The Postal Service strives to always provide the best possible service to our valued customers. We apologize for any inconvenience that may have been experienced by customers on Walnut Hill Dr. Local management at the Mallory Station Post Office has looked into the matter and is committed to making continuing improvements in delivery service for customers living in this community. We have implemented an alert for this street and will remain focused on any potential issues There are no reported staffing concerns at this location."
“I’m thinking about keeping my mail at the post office instead of coming to my residence because it’s been going on too long,” Hall said.
She said she is grateful she lives near people who care so they can get each other’s mail to the right home.
Many of the neighbors have found their own short-term solution of returning the mail to the sender or delivering it themselves.
However, they’re all hopeful the issue is resolved soon so their personal information in the mail isn’t opened by someone with bad intentions.
USPS said if you are experiencing issues, you can speak with someone at your local post office, contact them online at www.usps.com/help or call them at 1-800-ASK-USPS.